Privacy Policy

This Privacy Policy explains how Toyo, Tycheadle, and Lazy Panda Pan‑Asian Ltd (“we”, “us”, “our”) collect, use, store, and protect your personal information when you visit our websites, place an order, interact with us online or in‑store, or use any services provided by our brands.

We are committed to maintaining the highest standards of data protection and transparency in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy applies to the following entities:

• Lazy Panda Pan‑Asian Ltd (parent company)
• Tycheadle Ltd (child company)
• Toyo (brand operated by Lazy Panda Pan‑Asian Ltd and Tycheadle Ltd)

All data collected by any of these brands is controlled and processed by Lazy Panda Pan‑Asian Ltd & TyCheadle Ltd.

2. Information We Collect

We may collect and process the following categories of personal data:

• Identity Data: name, email address, phone number
• Order Information: delivery address, order history, payment details (processed securely by third‑party payment providers)
• Technical Data: IP address, browser type, device information, cookies
• Usage Data: pages visited, time spent on site, interactions with our website
• Marketing Data: preferences, communication history, opt‑in/opt‑out status
• Customer Service Data: messages, enquiries, complaints, feedback

We do not knowingly collect data from children under 16.3. How We Use Your Information

We use your personal data for the following purposes:

• To process and fulfil your orders
• To manage payments and prevent fraud
• To provide customer support
• To improve our website, products, and services
• To personalise your experience
• To send marketing communications (only if you have opted in)
• To comply with legal obligations4. Legal Basis for Processing

We process your data under the following lawful bases:

• Contract: to fulfil your order or provide services
• Consent: for marketing communications and cookies
• Legitimate Interests: improving our services, preventing fraud
• Legal Obligation: tax, accounting, regulatory compliance5. Sharing Your Information

We may share your data with trusted third parties, including:

• Delivery partners (e.g., Deliveroo, Uber Eats)
• Payment processors
• IT service providers
• Website analytics platforms
• Legal or regulatory authorities when required

We never sell your personal data.6. International Transfers

If any third‑party service providers store data outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent protections.7. Data Retention

We retain personal data only for as long as necessary:

• Order and payment records: 6 years (legal requirement)
• Marketing data: until you withdraw consent
• Website analytics: typically 12–24 months8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion (“right to be forgotten”)
• Restrict processing
• Object to processing
• Withdraw consent at any time
• Request data portability

To exercise any rights, contact us using the details below.9. Cookies

Our website uses cookies to improve functionality, performance, and user experience. You can manage or disable cookies through your browser settings.10. Data Security

We implement strict technical and organisational measures to protect your data, including:

• Encrypted payment processing
• Secure servers
• Access controls
• Regular security audits11. Contact Details

For any privacy‑related queries, data access requests, or concerns, please contact:

Lazy Panda Pan‑Asian Ltd (Data Controller)   Email: info@tasteoftoyo.co.uk  Address: [insert business address]

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.